Return & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with Al Yaqeen Printing Luxury. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements, and refunds may be available.

Returns

We accept eligible returns for unused and undamaged products within 14 days of delivery.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be in the original packaging, where applicable.
• Not have been damaged, altered, or used.
• Be accompanied by proof of purchase or your order number.

Products that do not meet these requirements may not be eligible for a return.

Non-Returnable Products

Certain products may not be eligible for return, including:

• Custom-made or personalized products.
• Products made according to a customer's specific design, specifications, or requirements.
• Products that have been used, damaged, altered, or modified after delivery.
• Clearance or final-sale items, where applicable.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:

alyqeenprintingworksllc@gmail.com

Please include your order number and clear photographs of the product and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

How to Request a Return

To request a return, please email us with:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos of the product, if applicable

Please do not send a product back before receiving return instructions from us.

Return Shipping

Unless the item is damaged, defective, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

If the return is approved because we sent the wrong product or the product arrived damaged or defective, we will determine the appropriate shipping solution on a case-by-case basis.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

Exchanges and Replacements

Where appropriate, we may offer an exchange or replacement instead of a refund, particularly for products that arrive damaged, defective, or incorrect.

Replacement availability is subject to product availability.

Custom and Personalized Orders

Because custom and personalized products are made specifically according to customer requirements, they are generally not eligible for return or refund due to a change of mind or preference.

Customers are responsible for reviewing and confirming any details, including names, text, colors, sizes, artwork, and other specifications, before production where applicable.

This does not affect any rights you may have under applicable consumer protection laws for defective, damaged, or incorrectly supplied products.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has entered processing, production, customization, or shipping.

Custom or personalized orders may be non-cancellable once production has started.

Refund Exceptions

We reserve the right to refuse a return or refund where the product does not meet the eligibility requirements stated in this policy, except where applicable law provides otherwise.

Nothing in this policy is intended to limit any mandatory consumer rights or remedies that apply under applicable law.

Contact Us

For return, refund, exchange, or product-related questions, please contact us:

Al Yaqeen Printing Luxury
Email: alyqeenprintingworksllc@gmail.com

We appreciate your business and will do our best to resolve any eligible issue fairly and promptly.